Terms of Service

Last updated: 23 September 2026

These Terms of Service ("Terms") govern your use of Onshur, the social media management service available at https://onshur.net (the "Service"). The Service is operated by CairoStack, an IT company in Egypt ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you confirm that you have authority to accept these Terms for it.

1. The Service

Onshur helps creators, businesses and agencies manage social media. With it you can:

• connect Facebook Pages, Instagram professional accounts, Messenger, WhatsApp Business, TikTok, YouTube and LinkedIn;
• schedule and publish posts;
• use AI features that write captions from your brand knowledge, cut long videos into short clips with transcription, answer comments and direct messages, and generate images in the poster editor;
• work in workspaces with your team, and, for agencies, manage a project per client.

We may add, change or remove features over time.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live if that is higher, to use the Service.

3. Accounts and security

• Give accurate information when you sign up and keep it up to date.
• Keep your password and sign-in methods secure. You are responsible for activity under your account.
• Tell us promptly at support@onshur.net if you suspect unauthorized use of your account.
• You may not share an account between people. Invite team members to your workspace instead.

4. Workspaces and roles

A workspace has an owner who can invite members and assign roles. The owner is responsible for the members they invite and for everything members do in the workspace, including content published and auto-replies enabled. The owner is also responsible for the workspace's subscription and billing. Agencies are responsible for having their clients' authorization to manage the clients' accounts.

5. Connected platforms

When you connect a social account, you authorize us to access it through the platform's API and to act on your behalf to provide the features you enable. You must comply with the terms and policies of each platform you connect, including Meta, TikTok, YouTube and LinkedIn. By using Onshur's YouTube features, you agree to the YouTube Terms of Service (https://www.youtube.com/t/terms). We post to TikTok only with your explicit consent for each post.

6. Acceptable use

You agree not to use the Service to:

• send spam or unsolicited bulk messages, or artificially inflate engagement;
• publish or send unlawful, infringing, deceptive, hateful, harassing or harmful content;
• violate the terms or policies of any connected platform;
• impersonate any person or business, or manage accounts you are not authorized to manage;
• infringe anyone's intellectual property or privacy rights;
• interfere with, overload, reverse engineer or gain unauthorized access to the Service;
• resell or sublicense the Service except as allowed by your plan.

We may remove content or restrict features that violate these rules.

7. AI features

AI outputs can be inaccurate, incomplete or inappropriate. You are responsible for reviewing AI-generated content before publishing it, and for any auto-replies you enable through the reply bot. Messages processed by the reply bot are sent to AI providers solely to generate replies. We do not use your content to train our own models.

8. Your content

You own the content you upload or create with the Service, including videos, images, brand documents, captions and posts. You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, copy, modify (for example, to resize, transcode or clip), and publish your content only as needed to operate and provide the Service to you. This license ends when you delete the content or your account, except for copies we must keep by law or that remain in backups for the period described in our Privacy Policy.

You confirm that you have the rights needed for the content you upload and publish.

9. Our property

The Service, including its software, design, brand and the name انشر (Onshur), belongs to CairoStack. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Any feedback you give us may be used without obligation to you.

10. Third-party platforms

The Service depends on third-party platforms and their APIs. These platforms may change or withdraw their APIs, change their policies, limit or suspend access, or experience outages. When that happens, some features may stop working or change. We are not liable for platform outages, API changes, or restrictions that platforms place on you or on us. Your use of each platform is governed by that platform's own terms.

11. Fees, billing and taxes

Our plans are billed monthly in Egyptian pounds (EGP):

• Creator Free: EGP 0
• Creator Plus: EGP 149
• Business: EGP 399
• Business Pro: EGP 999
• Agency: from EGP 1,999

Value-added tax (VAT) is charged where applicable. Payments are processed by Paymob, by card or mobile wallet. Paid subscriptions renew automatically each month until cancelled. You authorize us, through Paymob, to charge your payment method for each renewal. We may change prices with advance notice by email or in the app; changes apply from your next billing period. Cancellations and refunds are governed by our Refund Policy.

12. Suspension and termination

You may stop using the Service and delete your account at any time (Settings → Danger zone → Delete account).

We may suspend or terminate your access, with notice where reasonable, if you breach these Terms, fail to pay, create risk or legal exposure for us or other users, or if a platform requires it.

After termination, your right to use the Service ends and we handle your data as described in our Privacy Policy.

13. Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, that posts will publish at an exact time, or that AI outputs will be accurate. We do not guarantee any particular reach, engagement or business result.

14. Limitation of liability

To the extent permitted by law:

• we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill;
• our total liability for any claim relating to the Service is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under Egyptian law.

15. Indemnity

You agree to indemnify and hold harmless CairoStack and its staff from claims, losses and costs (including reasonable legal fees) arising from your content, your use of the Service, your breach of these Terms, or your violation of any law or platform policy.

16. Changes to these Terms

We may update these Terms. For material changes, we will notify you by email or in the app before they take effect. If you keep using the Service after changes take effect, you accept the updated Terms. If you do not agree, you can cancel your subscription and stop using the Service.

17. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt. The courts of Cairo have exclusive jurisdiction over any dispute arising from these Terms or the Service.

18. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not transfer your rights under these Terms without our consent. These Terms, with the Privacy Policy and Refund Policy, are the entire agreement between you and us about the Service.

19. Contact

• Operator: CairoStack
• Support: support@onshur.net
• Privacy: privacy@onshur.net
• Phone / WhatsApp: +20 100 678 5604
• Address: Entrance 3, Building 2, 7th Floor, Serag Mall, Madinet Nasr, Cairo, Egypt